Shipping, Refunds, & Returns

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund less the cost of return shipping costs. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Returns can be sent to the following address:

Harrison's Home Hardware Building Centre

404 MacDonald Road

Amherst, Nova Scotia

B4H 3Y4

Canada

Shipping

Free Shipping Across Canada:

At Harrison's we offer a huge selection of Tools, Outdoor Lawn & Garden, Outdoor Living, & Lighting products, and FREE shipping to most destinations in Canada for orders over $100.00.* Some restrictions apply.

Heavy & Excluded Items: 

Unfortunately individual items weighing over 50 pounds are excluded from our free freight policy. Even so, we can offer excellent freight rates to destinations across Canada. Harrison's reserves the right to exclude items from the free shipping policy,  

Delivery Time:

We process all orders during regular business hours (M-F 8:00 AM - 5:00 PM Atlantic Standard Time). That means you can expect your order to ship within 2-10 business days. You will be notified of any shipments that fall outside of that window.

Free Shipping Policy Restrictions:  

* Free shipping does not apply to large and/or heavy items (over 50lbs) or any items requiring a freight carrier. Items that are over 50lbs will be shipped and billed to you at the most economical rates we have available. Please note: your order total must be a minimum of $100.00  (before applicable taxes) to qualify for free shipping. 

Our Free Shipping offer applies  to most locations in Canada excluding but not limited to: The Yukon, Northwest Territories, Nunavut, any island location as well as any other destination requiring ocean or air freight service in any province or territory. This policy also excludes all locations in Canada deemed as "remote" by Canada Post. 

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Harrison's will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.